Transportation

 

CIJDC has provided safe and secure client transportation since 1998.  CIJDC has developed and continually maintains to be one of the largest transportation networks in the state of Iowa by employing over 90 transporters located in 1/3 of Iowa counties and 38 communities throughout Iowa to meet the needs of our clients. Our staff is “on call as needed” in order to provide safe, secure and cost effective transportation. CIJDC accepts referrals for transportation to and from anywhere in the United States! CIJDC does not need prior notice to fill transport.  Customers can simply call; fax and/or encrypted email the required court order or referral information and we will get a transporter at the desired destination at our soonest possible opportunity. CIJDC conducts transports 24 hours per day, seven days a week and 365 days per year!
General Information

• CIJDC employs transporters, available day and night, throughout Iowa to maximize cost-savings for our customers.
• Our transportation coordination team is available by phone 24/7 in order to dispatch a transporter quickly and cost effectively.  Please contact (641) 858-3852 to make a referral. 

• Our transport personnel are thoroughly trained in HIPAA Awareness, Vehicle and Road Safety, Client and Driver Safety and Security Precautions, Transport Documentation, and Mechanical Restraint Application Procedures.  In addition, our staff must pass a background check including criminal history screening and child, dependent adult, and sexual abuse registry screening. 

• CIJDC carries a multi-million dollar liability insurance policy covering our clients and our employees

Mechanical Restraint Usage

• Juveniles who are adjudicated delinquent or have pending delinquency may be mechanically restrained during transportation to ensure safety
• Youth, mental health patients and DHS involved family members who are not adjudicated delinquent will be transported without mechanical restraints

Referral Process

• All transports must be set up by a pre-approved individual with a valid funding source.  We do not accept private pay clients. 
• Customers can call CIJDC 24 hours a day and refer the trip to any staff member or simply email the details and appropriate paperwork to transportation@cijdc.com
• Please fax or mail a copy of the court order or funding request prior to the trip. If not available, please provide it the next business day
• Pick up times can vary based on logistics and staff availability, but our track record is very consistent in picking up any client in less than two hours.   

Benefits
Customers who utilize our service benefit in the following ways:

• Reduces the overall number of Deputies, JCO's and DHS workers transporting juveniles
• Eliminates unnecessary overtime and scheduling concerns for the Sheriff's Department
• Increases community safety by keeping Sheriff’s Deputies in the community
• Our service eliminates the need for numerous agencies to coordinate transport. 
• CIJDC coordinates all trip details from the essential information provided to us through JCS, DHS, and Sheriff’s Departments
• We have a large array of vehicle types to accommodate the needs of our clients, which are located throughout the state to ensure the safety, security, and efficiency of our transportation service.  All agency vehicles are partitioned separating the driver from the passenger and doors are child locked at all times. 

Mental Health Transportation (Juveniles and Adults)

• CIJDC has provided secure mental health transportation for adult and juvenile clients since 2014. 
• We have provided over 4100 (March 2019) mental health commitment transports to date with that number steadily climbing each month. 
• CIJDC is excited to partner with counties and hospitals in order to provide the safest and most cost effective transport option in the state of Iowa. 
• CIJDC offers Mental Health Committal transportation throughout the state of Iowa. 
• CIJDC must have a copy of the COMMITTAL ORDER emailed or faxed if it is an INVOLUNTARY COMMITTAL
• Any sheriff’s Department employee or County Mental Health personnel can refer a trip
• Please contact travis@cijdc.com  for billable rate inquiries and contract opportunities
• We do NOT accept referrals from hospital personnel without prior approval
• CIJDC also provides VOLUNTARY transportation from hospital, placement, treatment and others. 
• Hospital personnel are encouraged to get in contact with an administrator to establish a “Hospital Agreement” for service. 
• Since 2014, we have provided over 900 (March 2019) hospital transports for voluntary patients. 
• CIJDC is in compliance with IAC 441-25.7(2)

• *Transport vehicle shall be secure such that the individual being transported cannot open doors or window of the vehicle while it is moving.
• *Transportation staff shall complete a minimum of eight hours of training in mental health issues and crisis intervention in the first month of employment.  After the initial training, each staff member shall complete a minimum of two hours of training annually. (Additional training required)

Further information regarding service, pricing or contracting can be obtained by contacting Travis at (641) 858-3852 or travis@cijdc.com